1. Our website
Your use of this website and any service contained within
constitutes acceptance of these Terms & Conditions.
2. Customer Information
2.1 You should always check that the contact information you
provide is correct before creating a customer account or proceeding
to payment.
2.2 You are responsible for maintaining your own username and
password, where required to access your customer account. You
should ensure that you store your username and password securely
and that the details required to access your customer account are
not provided to another party.
2.3 As a customer you are responsible for your customer account
and actions taken within it. If you are aware or suspect that your
customer account username and password or other details have
become known to a third party, you should inform us immediately.
2.4 Our website is only intended for use by adults. Adults may
purchase products for children as long as the products purchased
are intended by the manufacturer for use or consumption by
children.
3. Privacy
More Merchandise Inc. takes your privacy seriously. Please refer to
our privacy statement.
4. Product Pricing and Title
4.1 We make every effort to ensure that the pricing displayed on
our website is correct. However, if an error in the pricing of a
product is found we reserve the right to either cancel your order or
contact you to arrange payment of any extra sum due or refund any
over-payment made by you (as applicable). The processing of an
order can be cancelled or corrected by us at anytime up to the
shipment of that order and any related items.
4.2 We reserve the right to alter all product pricing without notice.
4.3 Title in any products ordered from us does not pass to you, the
purchaser until we have received and processed a valid payment,
and that payment has been made into our own bank account.
5. Your Order
5.1 When you place an order you will automatically receive a
confirmation email from us to confirm your order. Your order
constitutes an offer made to us to purchase the goods specified in
the order.
5.2 Your offer is only accepted by us once we have emailed you to
confirm the dispatch of your order.
5.3 Product items not included within the dispatch email are not
included in the order and contract between you and us.
5.4 We reserve the right to delay or refuse orders where a
transaction contains incomplete details or details that cannot be
verified or where fraud is suspected.
5.5 If we are unable to reasonably ascertain these details or resolve
these issues a full refund will be made against the card used at the
time of purchase. No other form of refund or credit will be offered
nor will a refund be made to any third party card or account.
6. Shipping and Customs Duty
6.1 All orders received by us are shipped subject to availability.
6.2 We reserve the right to ship products at a later date (up to 28
days after purchase) where the product ordered is not in stock at
the time of purchase. In this situation you will be contacted and
offered a full refund instead of delivery of the product.
6.3 We cannot be held responsible for disruption to shipping caused
by industrial disputes or action outside our direct control. If such
disruption occurs you will be offered delivery via an alternative
delivery or fulfilment company or a full refund.
6.4 If you are ordering a product from outside Canada the recipient
of the product is responsible for all customs duties or tariffs incurred
in the country to which the products are shipped. Furthermore your
order may be subject to delay or be opened and searched by local
customs authorities when entering the destination country. Please
note we are unable to provide specific advice on customs duties or
tariffs.
7. Cancellation Rights, Returns and Refunds
7.1 Under the Consumer Protection (Distance Selling) Regulations
2000 you have a right to cancel your purchase. However, to
exercise this right you must notify us in writing, (email or letter)
within 7 working days from the day after you receive your goods.
7.2 As stated above notification of cancellation must be in writing, a
telephone call is not a valid cancellation.
7.3 No right of cancellation, refund or return exists under the
Consumer Protection (Distance Selling) Regulations 2000 once you
have used your product, unless the product is defective and you are
returning it for this reason.
7.4 Please observe the following procedure for all returns to us:
7.4.1 On the back of your delivery note or on another piece of
paper, (if you no longer have your delivery note), include your order
number and the reason for the return.
7.4.2 If you are returning your product because it is defective,
please state the defect or defects.
7.4.3 Repackage the product in its original packaging, including any
accessories, brochures, manuals, guarantees or warranties that
came with the product. Unfortunately we will be unable to issue a
refund where the product is in an incomplete state.
7.5 If the original packaging surrounding the product has been
damaged or destroyed we will only issue a refund if the product is
being returned due to a defect. If the original packaging of a
defective product has been damaged or destroyed you should
ensure that the returned product is adequately packed for shipment
back to us.
7.6 You are responsible for paying any postage or shipping costs
incurred when returning the product.
7.7 We recommend that all returns be sent by registered post, so
that a record of the return is available for you.
7.8 We will not issue refunds for any items lost or stolen in transit
to us.
7.9 Where a return is lost or stolen in transit to us, you should
claim compensation from the company that shipped the return.
7.10 If you fail to return a product to us, we may make
arrangements to have the product collected from you. The cost of
this collection will be passed on to you.
7.11 Unused products may be returned promptly by customers to
the address listed below:
More Merchandise Inc.
8511 Greenfield Dr.
Richmond, BC
V7A 4M2
7.12 Subject to the above, we will refund the purchase price of a
returned product within thirty days of receiving written notification
of your intention to return the product.
8. Customer Complaints
We endeavour to respond to all customer complaints or queries
within five working days.
9. Faulty Products
Where a Customer experiences a fault with a product it can be
returned to More Merchandise Inc., subject to our returns
policy above.
10. Events outside our control
More Merchandise Inc, shall not be liable for delay or failure to
perform any obligation under these Terms & Conditions if the delay
or failure is caused by any circumstances beyond our reasonable
control, including, but not limited to, acts of god, war, civil disorder
or industrial dispute.
11. Copyright
11.1 All content, databases, graphics, buttons, icons, logos, layouts
and look & feel are the copyright of www.morehats.com,
unless expressly acknowledged as otherwise.
11.2 The data mining, extraction or utilisation of product
information from our website is not permitted without our express
prior written permission.
14. Severability
The foregoing paragraphs, sub-paragraphs and clauses of these
Terms & Conditions shall be read and construed independently of
each other. Should any part of this agreement or its paragraphs,
sub-paragraphs or clauses be found invalid it shall not affect the
remaining paragraphs, sub-paragraphs and clauses.
16. Entire Terms & Conditions
These Terms & Conditions set out the entire agreement and
understanding between you and More Merchandise Inc.. We
reserve the right to change these Terms & Conditions at any time,
without giving notice to you.
Your statutory rights are unaffected.
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